Popular supermarket chain ends self-checkout app
Top business news
CNN’s Clare Sebastian explores how retail’s future is shaped by emerging technology.
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Apple’s iOS 16 now allows iMessage users for the first time in the iPhone’s history to edit and unsend texts. CNN Business’s Samantha Kelly walks you through how to edit your iMessage and unsend that late night embarrassing text.
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Carlee Soto Parisi’s emotional testimony about being targeted by Sandy Hook conspiracy theorists could be used to determine how much Alex Jones will pay to families beyond the $50 million he already faces. The New York Times’ Elizabeth Williamson joins “Nightcap’s” Jon Sarlin to discuss whether Jones himself will testify. For more, watch the full Nightcap episode here.
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Railroad unions and management reached a tentative deal, averting a strike that had threatened to cripple US supply chains and push prices higher for many goods. CNN’s Christine Romans and Rahel Solomon explain why the demands from unions reflect the state of the economy.
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Yvon Chouinard, founder of clothing company Patagonia, has transferred ownership of his company for the sake of the planet. Effective immediately all of the companies profits will now go to help fight climate change.
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Can the Twitter whistleblower save Elon Musk from buying Twitter for $44B? Dan Ives, senior director at Wedbush Securities, explains 4 possible scenarios for how Twitter and Musk’s legal battle could play out in court.
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The Twitter whistleblower Senate hearing revealed that the FBI allegedly warned Twitter that the company employed a Chinese foreign agent. Hear what Peiter “Mudge” Zatko, the Twitter whistleblower, had to say about it.
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Elon Musk claims Twitter has a lot more bots on its platform than it’d like you to believe. CNN’s Clare Duffy explains how to use Botometer, the software Musk used to make his initial estimate for the number of bots on the site.
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Chevron Chairman and CEO Mike Wirth speaks with CNN’s Poppy Harlow about the energy company’s efforts to deal with climate change and addresses shareholder pushback on going green.
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Minnesota nurses went on strike from 13 hospitals, arguing for better staffing and better care for their patients.
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A Blue Origin rocket experienced a “booster failure” during an uncrewed launch of its New Shepard rocket, triggering an abort system that allowed the capsule to parachute to earth. CNN space and defense correspondent Kristin Fisher explains how this could impact the company.
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In 2016, Disney came close to buying Twitter. During a recent interview with Recode, former CEO Bob Iger reiterated past comments about why the deal fell through, as well as shedding some light on what Disney found when searching for fake accounts.
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Ed Zitron, founder and CEO at EZPR, tells “Nightcap’s” Jon Sarlin that companies have not been able to articulate a compelling argument for coming back to the office. For more, watch the full Nightcap episode here.
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CNN business correspondent Vanessa Yurkevich reports on workers’ resistance to return to the office full-time.
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A group of dissatisfied Norwegian Tesla owners performed a stunt in hopes that Elon Musk would see their message from space.
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New York CNN Business —
In 2019, Wegmans, the cult-favorite northeastern grocery chain, rolled out a new mobile app that allowed customers to scan, bag and pay for groceries while they shopped and then skip the checkout line altogether.
The app, Wegmans SCAN, promised customers a quicker checkout and also let them see a running total of their purchases as they shopped.
This week, the grocer announced that it is ending the app because of rampant shoplifting.
“Unfortunately, the losses we are experiencing prevent us from continuing to make it available in its current state,” the company said in a statement. “We’ve made the decision to turn off the app until we can make improvements that will meet the needs of our customers and business.”
Wegmans did not provide any details on the losses experienced with the app.
The chain debuted its “scan-and-go” app as Amazon (AMZN) was beginning to ramp up its cashier-less Amazon (AMZN) Go stores. Many other traditional retailers also rushed to keep pace with Amazon (AMZN) and introduced their own scan-and-go style apps. Wegmans called it the “right technology” at the “right time.”
This type of mobile technology has become increasingly popular among younger and more technologically fluent shoppers. It also gained traction during the pandemic as consumers looked to reduce close interactions with employees and other customers.
But scan-and-go has come with unintended consequences for stores: higher levels of shoplifting, fraud and other losses than would normally occur at traditional checkout lanes staffed by cashiers.
In a 2018 report on losses associated with self-checkout systems, Adrian Beck, an emeritus professor at the University of Leicester in the UK, said scan-and-go “currently offers far fewer opportunities to amplify risk and enhance detection” compared to regular cashier lanes or self-checkout kiosks.
There are many types of scan-and-go thefts, including customers who intentionally do not scan items, or scan cheaper items than what they put in their carts.
Self-checkout abusers feel it is “easy to do, reaps rich rewards, and even if they are caught, leads to little or no sanctions being applied,” Beck said in the report, which analyzed 140 million scan-and-go app transactions.
One retailer shared data with Beck comparing its stores with and without scan-and-go apps. Those with the technology had a loss rate 18% higher than those that did not.
Source: https://www.cnn.com/2022/09/16/business-food/wegmans-scan-and-go-app-shoplifting/index.html
